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MAKE A CLAIM
Do you have a travel related concern or complaint you would like to submit? We are all ears!
You can make your complain in written form or by phone. Tunisair Express will strive to provide you with a suitable solution.
| Wording | Location | Phone | |
|---|---|---|---|
| Agency Tunis-Carthage | Airport Tunis-Carthage.CP:2035 | (+216) 71 75 40 00 Poste 3465 | 3466 | centre.tun@tunisairexpress.com.tn |
| Agency Headquarters | 10 Rue de l'Artisanat. Z.I Charguia II.2035 Tunis Carthage | (+216) 71 94 23 23 | agence.siege@tunisairexpress.com.tn |
| Agency Djerba | Djerba | (+216) 75 67 37 77 | Centre.dje@tunisairexpress.com.tn |
| Agency Sfax | 1 Rue Garibaldi.CP:3018 | (+216) 74 27 80 00 Poste 44647 | Centre.sfa@tunisairexpress.com.tn |
| Agency Monastir | Monastir | (+216) 73 52 09 33 | Centre.mir@tunisairexpress.com.tn |
| Agency Gabès | 192 Av. Farhat Hached | (+216) 75 27 10 | 74 28 76 24 01 | Centre.gae@tunisairexpress.com.tn |
| Representation Palermo | (+39) 09 16 11 18 45 | 18 46 | Tunisairexpress.commerciale@tunisair.com | |
| Representation Malta | (+35) 62 13 20 389 | 399 | Tunisairexpress@maltanet.net |
For your file to be admissible, it will have to respect the following provisions :
- The file must be sent no later than 30 days after the date of your trip.
- The file must include all the original supporting documents that will allow us to process your request: (Ticket receipt, boarding pass, invoice)
- If your trip is organized by a travel agency or a holiday operator, you must include them in your claim.
Luggage related complaints will be subject to specific treatment
How can we help you?
Call Center
+216 70 101 300
Commercial
commercial@tunisairexpress.com.tn
Booking
reservation@tunisairexpress.com.tn
Web sale
vente.internet@tunisairexpress.com.tn
Web support
support@tunisairexpress.com.tn
Complaint handling
ecoute.client@tunisairexpress.com.tn